To recover the email header in StarterMail webmail, follow the below steps:
- Login to webmail
- Open the required email message
- Click on "Details"
- Click on "All headers..."
A pop-up will open, containing all message headers in plain text.
The email header is something like this:
Return-Path: <john.doe@example.com>Delivered-To: mario.rossi@domainregister.siReceived: from 156.unihost.itby 156.unihost.it with LMTPid 0AAOKzXP6mCaYwAAnadOvw(envelope-from <john.doe@example.com>)for <mario.rossi@domainregister.si>; Sun, 11 Jul 2021 13:00:05 +0200Return-path: <john.doe@example.com>Envelope-to: mario.rossi@domainregister.siDelivery-date: Sun, 11 Jul 2021 13:00:05 +0200Received: from www313.your-server.de ([88.198.176.136])by 156.unihost.it with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384(Exim 4.94.2)(envelope-from <john.doe@example.com>)id 1m2XBt-0000K9-4Jfor mario.rossi@domainregister.si; Sun, 11 Jul 2021 13:00:05 +0200Received: from sslproxy01.your-server.de ([78.46.139.224])by www313.your-server.de with esmtpsa (TLSv1.3:TLS_AES_256_GCM_SHA384:256)(Exim 4.92.3)(envelope-from <john.doe@example.com>)id 1m2XBs-0008OG-Uxfor mario.rossi@domainregister.si; Sun, 11 Jul 2021 13:00:04 +0200Received: from [92.60.66.69] (helo=example.com)by sslproxy01.your-server.de with esmtpsa (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256)(Exim 4.92)(envelope-from <john.doe@example.com>)id 1m2XBs-0005M4-Qafor mario.rossi@domainregister.si; Sun, 11 Jul 2021 13:00:04 +0200Date: Sun, 11 Jul 2021 13:00:04 +0200To: Mario Rossi <mario.rossi@domainregister.si>From: John Doe <john.doe@example.com>Reply-To: John Doe <john.doe@example.com>Subject: happy birthday from John Doe!Message-ID: <FpFJ7DXCfGLL3u88Yf7GB40utCAe8Ox6qdQvnyGy3w@example.com>X-Mailer: Example Email ServicesMIME-Version: 1.0Content-Type: multipart/alternative;boundary="b1_FpFJ7DXCfGLL3u88Yf7GB40utCAe8Ox6qdQvnyGy3w"Content-Transfer-Encoding: 8bitX-Authenticated-Sender: john.doe@example.comX-Virus-Scanned: Clear (ClamAV 0.103.2/26227/Sat Jul 10 13:20:21 2021)X-Antivirus-Scanner: Clean mail though you should still use an Antivirus
It contains a lot of technical information about the message, useful i.e. to understand:
- why a message is marked as spam
- why a spam message is not marked as spam by the system
- why a message has not been delivered, as should happen, in a short time, but required hours or days to be delivered
... and many other kinds of possible technical issues.
Every time you require support for a received message, specify the header of the message too in plain text format (just copy / paste it), and not as a screenshot!
NOTE:
- email headers may be recovered also by any email client: Thunderbird, Outlook, Microsoft Mail... to recover the email header using your email client, please refer to the documentation of the email client you're using.
- this guide is valid not only for StarterMail service, but for any email service using RoundCube webmail


